Customer Success Team Lead

🌱 About The Position

Celery is a top tier VC-backed B2B fintech startup on a bold mission to transform the financial industry. Our AI platform optimizes financial processes by scraping data from various sources, identifying errors like payroll discrepancies, optimizing revenue, and more. 

We're not just eliminating manual work; we're helping companies save millions and dramatically improve their margins and profits. If you're ready to make a significant impact and grow with us, let’s talk.

What you’ll actually do:

• Build the Playbook: Create or improve the on boarding, health-scoring, and QBR processes.
• Lead by Example: A fully hands on position, you will manage our most complex US accounts while mentoring the team.
• Data-Driven Strategy: Define and track the KPIs that matter (NRR, Churn, Adoption).
• Scale: Hire and train the next generation of CSMs as we grow.

What you bring:

• 5+ years in CS, with at least 2 years in a leadership role (Lead/Senior) in B2B SaaS (Fintech/HR-tech is a major advantage)
• Experience in the US market
• Proven track record of creating scalable CS processes
• Native-level English